Help Desk Support

Location: Fort Meade, MD, United States
Date Posted: 07-16-2018
Help Desk needed to help support our Intelligence Community customer operations.  Headquartered in Columbia, MD, Secure Technologies Group (SecureTech) provides a wide range of technologies and services to assure the confidentiality, integrity and availability of our nation's cyber infrastructure. We offer a broad array of Cyber Security, Risk Management Framework, Computer Network Operations, Secure Systems Engineering and Design, and Operational Information Systems Security Services. Experienced in developing innovative solutions to cybersecurity and technology challenges, our clients look to SecureTech's dedicated team of certified professionals to develop end-to-end solutions that keep pace with the ever-changing global environment.

The team:
Secure Technologies Group (SecureTech) is a leading cyber security engineering and services provider for the intelligence community, military branches, and federal agencies – as well as for the private sector contractors that work side-by-side with them to protect our nation’s interests worldwide. The vast cyber infrastructure that serves as our homeland’s nerve center for military, government, and commercial operations is the nation’s most vital asset. It is also our most vulnerable. We look for qualified individuals who exude the highest in work and personal ethics, and who want to be part of a team that contributes to our national security.
Needed skills/experience:
- Helpdesk personnel should have excellent customer service and communication skills
- The team member should understand how to triage tickets from the customer within a given timeframe
- They should be comfortable using Windows systems with the ability to learn a complex system
- Must be able to work in a high profiled and constant moving environment. Expertise with electronic key management, PKI digital certificates (X.509 certificates), encryption processes, and IP routing mechanisms are highly desired
- Help desk experience and Hewlett Packard Service Manager (HPSM) would also be a plus
- Needs strong network support; COMSEC background; NSA Architecture; Command Line; Site exposure and COMSEC/Comm Center.

SecureTech Culture:
SecureTech gives equal consideration to all qualified candidates without regard to race, color, religion, creed, gender identity, national origin, sex, pregnancy, marital status, age, sexual orientation, disability, veteran status, or any other protected class. We are an Equal Opportunity Employer, committed to hiring and retaining a capable, ethical, and diverse workforce. We take pride in providing our customers with talent that goes the extra mile for the mission and consistently acts in the most ethical and principled manner.
Apply here or send your resume directly to

this job portal is powered by CATS