Help Desk

Location: Fort Meade, Maryland, United States
Date Posted: 01-16-2018
Helpdesk personnel should have excellent customer service and communication skills. The team member should understand how to triage tickets from the customer within a given timeframe. They should be comfortable using Windows systems with the ability to learn a complex system. Must be able to work in a high profiled and constant moving environment. Expertise with electronic key management, PKI digital certificates (X.509 certificates), encryption processes, and IP routing mechanisms are highly desired.  Help desk experience and Hewlett Packard Service Manager (HPSM) would also be a plus.
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